NEW CUSTOMER ONBOARDING

Welcome to the Hawthorne Cat Family!

We are thrilled to welcome you as the proud owner of your new machine. Our goal is to ensure you maximize its full potential and value. To kickstart this journey, here are some links to get you onboarded as a new machine owner.

CLAIM YOUR WELCOME BOX »
a welcome box with Cat central branded marchandise

1. CLAIM YOUR WELCOME BOX

Cat Parts and products

2. REGISTER ON PARTS.CAT.COM 

A close up of a phone screen showing the Cat central app

3. DOWNLOAD CAT CENTRAL & REGISTER YOUR MACHINE 

Three phone screens showing Cat Visionlink

4. DOWNLOAD THE VISIONLINK APP

Fill out your Customer Onboarding form & opt in to receive future marketing promotions

To register click here. Navigate to ‘Sign In’ and click ‘Register’.

To register your serial number on Cat Central, scan the QR code inside the machine's cab or enter the serial number when prompted.

Get insights on-the-go and stay on top of your machine anytime, anywhere — right from the palm of your hand.
For iOS and Android

 

WHAT IS THE ONBOARDING EXPERIENCE?

During an introductory one-on-one session we will provide you with information that will help you learn more about our services and who to contact when you need assistance.

We will also walk through some key Caterpillar tools that will ensure you are getting the most out of your investment and show you how these tools save you time and money.

EXAMPLE OF WHAT THE ONBOARDING EXPERIENCE WILL COVER:

  • How to order parts online
  • How to rent from us
  • Loyalty Program
  • Technology Onboarding (Access to Cat Central and VisionLink)
  • Warranty Review

 

Let's schedule a time to talk! Simply complete the form below, and a member of our team will reach out to you.